Refund & Cancellation Policy
This policy protects scheduling capacity and partner commitments while providing fair options for Clients. If a booking confirmation states different cancellation terms, the confirmation controls for that booking.
1. Standard Passenger Transfers
- More than 24 hours before pickup: full refund of prepaid fare, minus any non-recoverable third-party fees already incurred.
- 12–24 hours before pickup: up to 50% of the fare may be retained as a cancellation fee.
- Less than 12 hours / no-show: fare is non-refundable.
2. Corporate, Group, Intercity & Custom Jobs
Custom itineraries, multi-vehicle events, and long-distance charters may require deposits. Deposits are non-refundable once drivers or vehicles are reserved, unless we cancel. Final payment schedules in your quote apply.
3. Company Cancellations
If we cancel due to our inability to perform (and not due to Client breach, weather unsafe for ground travel as reasonably determined by us, or force majeure), you may receive a full refund of amounts paid for the cancelled segment, or a reschedule at no extra fare difference when available. Refund of fare is your sole remedy.
4. Delays & Missed Connections
Refunds are not provided for traffic delays, weather, airport operations, or events outside our reasonable control. We do not reimburse airline tickets, hotels, or consequential losses.
5. Payment Disputes
Contact us first at rnazarevskiy@gmail.com or 786-397-2619 to resolve billing issues. Unwarranted chargebacks may be challenged with booking confirmations, GPS/dispatch logs, communications, and Stripe records. Fraudulent disputes may be referred for collection.
6. How Refunds Are Issued
Approved refunds are returned to the original payment method via Stripe, typically within 5–10 business days depending on your bank. Processing fees charged by payment networks, if non-recoverable, may be deducted where permitted by law.
7. Contact for Cancellations
Email rnazarevskiy@gmail.com with your name, date/time of trip, and booking reference. Cancellations are effective when we confirm receipt in writing.